Going the Extra Mile
We understand the problems that poor or mediocre customer care creates. You need a prompt response, accurate information, and reliable service.
We recognise that you are entrusting us to deliver not just a product but your reputation. To support this, we have high calibre staff and have invested in our Team with comprehensive training, and state of the art ERP, MRP, and CRM systems. This enables smooth planning, routing, and manufacture of your order.
Real-Time Customer Service
Our production capacity is optimised daily, and real-time updates are always available on your order status. You are never left wondering “when will I get my goods?” Don’t worry – we have it covered.
- Same day response to initial inquiry.
- Our technical expertise at the start and during every project preventing costly changes later.
- Order acknowledgement within 24 hours.
- We collaborate with you to achieve your project timescale.
- Regular updates on your order status.
- We are proud to have a consistent OTTR delivery performance of 97.7%
We believe in going beyond the minimum since our product is your reputation.