Customer Service

We know that you need exceptional customer service.  We thrive on providing it.

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Going the Extra Mile

We understand the problems that poor or mediocre customer care creates.  You need a prompt response, accurate information, and reliable service.

We recognise that you are entrusting us to deliver not just a product but your reputation.  To support this, we have high calibre staff and have invested in our Team with comprehensive training, and state of the art ERP, MRP, and CRM systems.  This enables smooth planning, routing, and manufacture of your order.

Real-Time Customer Service

Our production capacity is optimised daily, and real-time updates are always available on your order status.  You are never left wondering “when will I get my goods?” Don’t worry – we have it covered.

  • Same day response to initial inquiry.
  • Our technical expertise at the start and during every project preventing costly changes later.
  • Order acknowledgement within 24 hours.
  • We collaborate with you to achieve your project timescale.
  • Regular updates on your order status.
  • We are proud to have a consistent OTTR delivery performance of 97.7%

We believe in going beyond the minimum since our product is your reputation.

Quality Management System

All our products are made in accordance with ISO:9001 2015 standards.

RH insist on quality every step of the way. Having the BS EN ISO 9001:2015 globally recognised standard assures that we consistently produce a high-quality product to exacting specification.

Quality Policy

Our aim

We aim to make doing business with us an effortless experience from project start to product finish

1
Talk to us, schedule a call
2
Agree on the design, receive a quote, place your order
3
Relax and wait for your order to arrive as promised

Other Services

Designers in a office discussing project on a computer. In-House Engineering and Design support

In-House Engineering and Design Support

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